Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

Finding the best business process outsourcing companies can either make or break your company. Without a reliable partner, you're putting the backbone of your business at risk and opening the door for ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Apr 11, 2016, 01:26pm EDT Apr 12, 2016, 07:16pm EDT This ...

PARIS--(BUSINESS WIRE)--Regulatory News: Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services, today announced it has ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

The contact center hasn't been known for blazing new trails, but signs of its evolution are visible today. When it comes to innovative workplace design, the customer service industry’s staple, the ...