The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

What's the latest on benefits of CRM software? Vendors get their say. Customer relationship management (CRM) platforms are used to manage the relationships a brand has with its customers throughout ...

A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is stepping in to turn tense moments into seamless, personalized interactions that ...

To best leverage your customer relationship management (CRM) system, you'll need to understand the features commonly found across CRM software. Most platforms include some sort of customer contact ...

The funny thing is that for all kinds of reasons, customer service has been the lynchpin for what we've all called Social CRM. That means going well beyond the contact center and well beyond the ...

The CRMs of today are better able to manage the relationships a brand has with its customers through the entire customer lifetime. Customer relationship management (CRM) platforms are typically used ...

Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

The halcyon days of big banks with big, multi-year IT projects and loyal-to-a-fault customers are gone. Post financial crisis, a much tougher, leaner, and competitive banking environment has emerged, ...

REDMOND, Wash. — April 15, 2010 — Microsoft Corp. today announced that Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the 2010 Magic Quadrant for CRM Customer Service Contact ...

Just as most markets have been impacted by the recession, the field for CRM customer service contact centers has changed significantly. New research from Gartner suggests that the vendors most likely ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Even if you believe you’ve developed the best product ...