Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

CAMPBELL, Calif.--(BUSINESS WIRE)--Feb. 29, 2024-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of ...

Advances in augmented reality (AR), virtual reality (VR), spatial audio and other immersive technologies are opening the door to richer, more memorable brand experiences.

As the world races into an era defined by digital transformation and unprecedented technological advancement, the convergence of AI interactions and automation signifies a transformative shift in ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More As companies grow, so does the amount of communication required between ...

LAS VEGAS--(BUSINESS WIRE)--ENGAGE 2023 - Verint ® (Nasdaq: VRNT), The Customer Engagement Company ®, today announced the winners of its Global Customer Awards at Engage 2023, the industry’s premier ...

In the constantly evolving world of digital engagement, a strong focus has been placed on the interconnectedness of customer experience (CX) and employee experience (EX). As more businesses move their ...

I recently shared that I saw Twilio (TWLO) as something akin to a mini-Microsoft (a micro-Microsoft, if you will), but within the customer engagement management industry instead of the productivity ...

AI-driven automation is leading to cost savings for most marketing users, judging by The Enterprise Perspective on Customer Engagement & AI, a study from MessageGears done in partnership with Ascend2.

Excellent customer engagement is critical, yet companies aren’t delivering it Your email has been sent Creating engaging, personalized customer experiences leads to increased loyalty and retention, ...

The rise of the Customer Engagement Platform is being driven by increased focus on privacy and consumer demand for higher quality interactions with the brands they intend to buy from. In the last few ...