Be that as it may, the on-line form is a good approach for one aspect of the issue. But we also need to assume trainability and intelligence, not robot-like reactions, on the part of help-desk ...
As an example, following your help-desk lead: a help-desk application accepts tickets for issues automatically in response to e-mail to a specified address. A new ticket is always created for each ...
PM on a Friday. It’s the CFO, and she’s frantic. She’s locked out of her account, needs to approve payroll, and her flight is ...
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