Our recognition as a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center is further proof of how we believe ServiceNow is continuing to expand its advantage in CRM ...

The entire organization needs to adopt a customer-first mindset, beginning with the leaders. It’s on leadership to say, “We need an organization where everybody thinks about how what they do ...

If you believe that engaged employees lead to great customer service, then you must ask yourself, “How will I give my customer-facing teams a great experience?” Here are five things to focus on.

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

They discuss shifting from traditional customer service models to AI-enabled strategies, emphasizing the strategic balance between experimentation, employee engagement, and scalable AI implementation.

Editor’s note: Carl will lead an editorial roundtable on this topic at VB Transform next week. Register today. OpenAI has released a new open-source demo that gives developers a hands-on look at ...

Customer Service Is the Model for This Stock, and the Driver Behind Its Success By Bram Berkowitz – Feb 10, 2023 at 5:14AM ...

Customer Contact Week (CCW), the leading event series dedicated to advancing the customer service industry, announces its final CCW event of 2025, taking place from October 22-24 at Omni Nashville ...

ServiceNow entered the customer service and support market in 2016 to address a critical gap in traditional CRM systems, which mostly focused on capturing customer requests through omnichannel ...