Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...

What do I mean when I say great customer service doesn’t cut it? Isn’t great customer service one of the top selling points of any successful business? The answer is, not exactly. Unfortunately, this ...

Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.

“Customer focus is part of who we are at NRG. It’s embedded in our DNA.” ~ NRG President & CEO Mauricio Gutierrez To provide this experience to our customers, employees across the organization set ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

Opinions expressed by Entrepreneur contributors are their own. Everyone has at least one cringeworthy customer service story. Sometimes it is amusing to learn about how a vendor and merchant botched ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...

This restaurant is known for its friendly and attentive staff, and we've uncovered the secrets behind its above-and-beyond ...

OLATHE, Kan.--(BUSINESS WIRE)--NIC Inc., a leading digital government solutions and payments company, was awarded a silver Stevie® Award in the Front-Line Customer Service Team of the Year category in ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, today announced it has been certified by J.D. Power for providing an ...

If you want to grow your business, your customer service constantly needs to be evolving and improving. As you likely already know, outstanding customer service is the key to a successful business. A ...

Jake Abbott, owner of Ruby Creek Resort in Cusick, Wash., earns the inaugural Outstanding Customer Service Award from ...