NCODA presents findings from over 700 patient responses across the country to determine patient satisfaction over 4 categories: time, convenience, staff interaction, and overall satisfaction. Patient ...

Customer satisfaction surveys are used by small business owners to gauge how the company is perceived by the patrons they service. Organizing a survey is the first step in assessing customer reaction ...

Ambulatory surgery centers can utilize patient satisfaction surveys as a springboard for process improvement. As such, patient satisfactions surveys should not be created or distributed haphazardly ...

Results of patient satisfaction surveys will affect Medicare reimbursement Five new questions are being added to patient surveys Hospitals could lose 1% of their payouts if they don't do well At ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Sumit Aneja Customers now ...

General Motors is planning to shorten its customer satisfaction survey and to start asking car shoppers to give dealers online ratings and reviews, according to a report from Automotive News. GM has ...

In a study published in the New England Journal of Medicine, authors said five factors can make for more effective patient satisfaction surveys. “We believe that when designed and administered ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

Origins: Most of us really like getting something for nothing, even if the "something" is of modest value. Businesses sometimes take advantage of this prediliction through means such as enclosing ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

Though the intention of patient satisfaction surveys may be altruistic, the focus on patient satisfaction and the surveys designed to measure it could actually lead to a decrease in care quality and ...

Our exclusive ratings show which cars have the most satisfied owners, based on survey responses from tens of thousands of car ...