Issues about implementation, pricing, and customer focus reveal that perhaps no one needs CRM more than the CRM industry itself, according to a new study designed to gauge satisfaction levels among ...

Executives from Adobe, Microsoft, Netomi, Oracle, Pega, PROS, Salesforce, SAP, ServiceNow, SugarCRM, Verint and Zoho answer the question: What is CRM in 2026?

BOSTON--(BUSINESS WIRE)--Productivity takes center stage in the H2 2018 CRM Value Matrix from Nucleus Research. Automation, AI and predictive capabilities deployed in meaningful ways are helping to ...

Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

Several CRM (customer relationship management) and BI (business intelligence) vendors have announced support for Google’s new addition to its enterprise search feature, OneBox for Enterprise. The list ...

With the CRM vendor landscape going through so many changes today, it’s an excellent time to check up and see what your vendor’s viability is, what their future prospects look like, and especially for ...

The hype surrounding CRM has confused and overwhelmed potential users, and customers who have invested in the technology have no way of measuring their return on investment. The admission came from ...

Self-service CRM has arrived. Technologies such as portals, voice recognition, and next-generation search engines have improved so dramatically that they’ve become an indispensable part of the CRM ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Uniphore, an early conversational service automation category leader, today announced that Gartner has written up additional information on the company within the ...

The program’s aim is to help advisers streamline their practices. LPL Financial has selected Wealthbox, a provider of customer relationship management (CRM) software for advisers, to be included in ...

If a significant CRM system project is on your agenda in this new fiscal year, here are checklist items that you need to look out for in vendor proposals. 10 Things You Want: Sign up here. 1. A ...

Two top former executives of CRM (customer relationship management) vendor https://www.pcworld.com/tags/Entellium+Corporation.html have been charged in federal court ...