What Is Customer Service? Customer service refers to the interactions between a business and its customers. It involves the handling of customer inquiries, complaints, and feedback.

In a season defined by checklists, time crunches and high stress, a personal touch can turn an ordinary transaction into a ...

I've interviewed dozens of the world's best service leaders. Here's what I've learnt about what it takes to be the best ...

During a large promotional event, a company's customer service team was nearly overwhelmed by customer inquiries. Within just one hour, hundreds of messages flooded in through the customer service ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs.