FedPoint executives Jeff Lane and Steve Hutcheon discussed how the company utilizes AI to gain insights and improve contact center operations.

Senior customer engagement specialists say the biggest benefit for marketers of collecting customer behavior signal data is improved performance marketing, according to recent research from Acoustic ...

INDIANAPOLIS –AES Indiana has presented a settlement arrangement to the state’s utility regulatory commission as part of its Regulatory Rate Review petition. The company has agreed with the Office of ...

Sampath Bank PLC entered into a memorandum of understanding (MoU) recently with Micro Cars (Pvt.) Ltd at its head office, ...