2.3K views · 23 reactions | Here's the REAL difference between Customer Service and Customer Experience. Watch the full vlog: https://www.agencynation.com/customer-service-vs-customer-experience. | Agency Nation | Facebook

A customer reported a frustrating experience with Red Lobster after discarding unsatisfactory food and attempting to secure a refund. Despite providing evidence of the food’s condition, the general manager insisted on proof that the food had not been eaten, even after the customer explained it had been covered with trash, including soiled diapers. The manager suggested that the customer bring in the trash bag with the food inside for verification. Following the incident, Uber Eats confirmed they