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Why Customer Experience Should Lead Contact Center Design
“People need to build contact centers for the customer experience, not just the business and agent experience.” Now that’s a take we can stand behind. What about you? This and more in a recent episode of Always On CX:EX with Keith Honaker at UCF. Listen to the full episode now on YouTube: https://youtu.be/74kFyx3iv6E?si=8Mu8uOj6HR8ANHi7 # ...
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